Terms Of Business

Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants of 17A Clanbrassil Street, Dundalk, Co Louth (Head Office) 73 Main St, Carrickmacross, Co Monaghan (Branch) Specialise in the provision of Mortgage Services, Life Assurance and House Insurance services to consumers, as well as Pensions, Investments, PRSAs, Income Protection, Serious Illness Cover & Payment Protection Insurance.

Authorised Status:

Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants is regulated by the Central Bank of as an insurance intermediary registered under the European
Communities (Insurance Mediation) Regulations, 2005 and as a Mortgage Intermediary authorised under the Consumer Credit Act, 1995 and as a Credit Intermediary
authorised under the European Union (Consumer Mortgage Credit Agreements) Regulations, 2016. Copies of our regulatory authorisations are available on request. The
Central Bank of Ireland holds registers of regulated firms. Our regulator number is 8863.You may contact the Central Bank of Ireland on 1890 777 777 or alternatively
visit their website at www.centralbank.ie to verify our credentials.

Codes of Conduct:

The firm is subject to the Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website www.centralbank.ie Kinahan Financial Services Ltd. t/a Kinahan Mortgage Consultants is a member of the Association of
Expert Mortgage Advisers and of Brokers Ireland.

Services:

Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants offer advice in relation to all aspects of mortgage finance and also in relation to life assurance products (Term Cover, Serious Illness and Income Protection) and House Insurance, Pensions, Investments & PRSAs. We also transmit orders on client’s behalf to any
of the insurance undertakings or product producers from whom the Company hold letters of appointment. A list of all such entities is contained elsewhere in these Terms of Business.

The firm acts as an Independent Broker which means that:
a) the principal regulated activities of the firm are provided on the basis of a fair analysis of the market; and
b) you have the option to pay in full for our services by means of a fee.

Remuneration Policy:

Life Assurance
Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants, in the case of life assurance where the firm is not in receipt of commission, reserves the right to
charge a service fee, agreed with clients, depending on complexity of the transaction, time spent and nature and extent of the transaction. In these instances, all fees will
be agreed with the client before any advice is given. Where we are in receipt of commission payment from a life assurance company, you will receive a copy of that
companies key features document at the first meeting, which outlines all and any payments which we receive. In transactions where we receive a commission payment
from a life assurance company we do not charge any fees.

Mortgage Business
Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants is in receipt of mortgage commissions from lenders at a rate of up to 1% of the value of the amount borrowed. A list of lenders whom Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants hold agencies with is listed in this document. In certain circumstances we may charge a fee for providing your mortgage, our fees range from €300 – €1,000 depending on the type of mortgage required, the complexity of the case and the time spent on the mortgage. All fees will be agreed with the client before any advice is given. If we arrange a full loan approval and the loan does not proceed we reserve the right to charge a fee of up to €600. We do not charge any fees in the vast majority of cases. Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants may make sub-commission payments to introducers of mortgage business to the company. All recipients of such sub-commission payments must be registered by the Central Bank as a Mortgage Intermediary.

House Insurance
Where advice or service provided by the firm is in connection with a product (policy) arranged by us and through our agency we may, in addition to the commission receivable from the insurer, charge a fee of up to thirty five per cent of the premium including levy. In determining the fee applicable, factors such as specialist skills, complexity, value, risk, urgency and amount of commission receivable from the insurer will be taken into account. We may also charge a fee of up to €30 for expenses incurred in resolving issues relating to payment clearances. Where we arrange for an external credit finance facility for clients to assist in premium payment, we will receive up to 2.65% commission.
We have agencies with Aviva, Allianz and Dolmen Insurances for general insurance. We earn up to 20% commission on property policies that go through our office
and up to 15% on commercial insurance policies.

Conflict of interest:

It is the policy of Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants to avoid a conflict of interest when providing services to clients. Where an unavoidable conflict arises we will advise you of this in writing before providing any business services. If you have not been made aware of any such conflict you may
assume that none arises.

Regular Reviews:

It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You must advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up to date advice and products best suited
to your needs. Failure to contact us in relation to changes in your circumstances or failure to request a review, may result in you having insufficient insurance cover.

Complaints Procedure:

Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants has in place a written procedure for the handling of complaints. This procedure ensures that all complaints are recorded and acknowledged within 5 business days. All complaints are fully investigated and the complainant updated at intervals of not greater than 20
business days. We will attempt to investigate and resolve all complaints within 40 business days.
All complaints should be directed in writing to Mr Gerard Kinahan, Complaints Officer, Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants. In the event that a client remains dissatisfied with the handling of and/or response to a complaint they may refer the matter to The Financial Services Ombudsman or the
Pensions Ombudsman.

Consumer Protection:

Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. The legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to certain clients
(known as eligible investors) of firms covered by the Act. However you should also be aware that a right to compensation would only arise where money or investment instruments held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition
of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the clients loss, which is recognised as being eligible for compensation or €20,000. For further information contact the Investor Compensation Company Ltd (ICCL) at (01) 224 4955.

Data Protection:

Please find attached information on Data Protection under the General Data Protection Regulation (GDPR) 2018.

Default Remedies:

Kinahan Financial Services Limited t/a Kinahan Mortgage Consultants in the event of default by the client are:
Product providers are entitled to withdraw benefit or cover on default of any payments due under any products arranged for your benefit. It is therefore critical to the guaranteed continuance of your insurance that your premium is paid in full. Some insurers may include as a term of the insurance a settlement due date or in some cases a warranty under the terms of which the premium must be paid to them by a certain date. We inform our clients of such requirements and the relevant date in good time to allow the payment terms to be met. Failure to comply with the terms of the warranty may mean that the insurers obligation under the policy will be terminated. We will automatically advise you of any payments outstanding on your policy and the consequences of failure to pay premiums. An outline of the action and remedies which the relevant product producers may take in the event of default by a client is included in the product producers policy document.

Insurance and Lender Undertakings:

The following are a list of insurance undertakings and product producers from which letters of appointments are held.

Non Life Insurance Appointments
Allianz Ireland Plc
Aviva Insurance Ltd
Dolmen Insurance Broker Ltd
MIS Claims
Optis Insurance (Commercial Only)

Life Assurance & Investment Appointments
Aviva Life & Pensions
Friends First
Irish Life
KBC Bank Ireland Plc
Merrion Solutions
New Ireland Assurance
Royal London
Standard Life Assurance
Wealth Options Ltd
Zurich Life Assurance

Lender Appointments
Haven Mortgages (AIB Group)
KBC Bank Ireland
Permanent TSB
Dilosk (ICS Mortgages)